Frequently Asked Questions

What is IPTV?

IPTV (Internet Protocol Television) delivers live TV and on-demand content over the internet instead of via cable, satellite, or terrestrial broadcasting.

Which devices are supported?

Most devices support IPTV: Smart TVs, Android boxes, iOS/Android apps, FireStick, Windows/Mac via media players, MAG boxes, and more.

How fast is activation?

Usually instant. After payment you receive your credentials within minutes.

What streaming quality is available?

German channels in 4K, Full HD and HD — depending on the channel.

Is Ultra-HD streaming available?

Yes, Ultra-HD streaming is available where supported by the channel.

What internet speed do I need?

For smooth HD streaming, we recommend at least 10 Mbps. For 4K content, 25 Mbps or more is ideal depending on channel bitrate.

Can I use multiple devices?

That depends on your subscription. Some plans allow multiple simultaneous streams, others are limited to one device.

Why is there buffering or freezing?

Buffering can come from weak Wi-Fi, network congestion, or server-side load. Try wired Ethernet, reducing resolution, or switching servers.

Do you offer an EPG (TV Guide)?

Yes — we provide an Electronic Program Guide (EPG) for most channels.

Is the service GDPR-compliant?

Yes. Data privacy and security are a top priority for us.

Is there a contract or auto-renewal?

No. You choose the duration and there is no auto-renewal.

How can I reach support?

Via live chat or Telegram — with support in German.

Do you offer a trial period?

Yes — we provide a limited-time trial. After the trial, you can upgrade to a paid plan.

What is your refund policy?

If you're not satisfied within the first 24 hours, we offer a full refund. Please contact support for more details.

Still have questions?

We’re here every day from 09:00 to 00:00 — our team usually replies within minutes in the live chat!

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Support in German